Pilot Program Agreement

In Short: The Pilot Program gives you a discount on your first year and direct access to our team, in exchange for a 12-month commitment, a case study, and feedback. Your subscription is otherwise a normal OptimaFlo subscription.

This agreement is for customers we admit to the Pilot Program described on our pilot program page. It is accepted by your Pilot Order. The following documents also apply and are incorporated by reference: the Terms of Service, the Data Processing Agreement, the Acceptable Use Policy, the Privacy Policy, and the Refund and Cancellation Policy. If you sign an Order Form, the Master Services Agreement governs instead of the Terms of Service, and this agreement supplements it.

Where this agreement and those documents conflict on a pilot-specific point, this agreement controls. On everything else, they control.

Your Pilot Term is 12 months. It starts on the date in your Pilot Order, or, if you start through self-serve checkout, on the day paid billing starts after the 14-day free trial. Once the Pilot Term starts, you commit to your chosen plan for the full 12 months. You get one Pilot Term per customer unless we agree to another in writing.

• The plan named in your Pilot Order, with the limits and features described on our pricing page.
• A weekly 30-minute call with our team. We schedule these by mutual agreement and give reasonable efforts to hold them; a missed or rescheduled call is not a breach of this agreement.
• Early access to new and beta features as we release them.
• A say in what we build next. We take your input seriously, but we do not commit to building any specific feature or to any timeline.

In exchange for your 12-month commitment and a signed Case Study Consent, you get 30% off the Standard plan list price ($50,000 a year), or the price in your Pilot Order for a Custom plan, for the Pilot Term. For example, on the Standard plan at its list price of $50,000 per year, your fee for the Pilot Term is $35,000. The discount is set out in your signed Pilot Order.

We bill you annually, in advance, or as your Pilot Order states. Your invoice shows the discount applied. If you start through self-serve checkout, the standard 14-day free trial applies first. You can cancel during the trial and pay nothing. The pilot discount and the 12-month Pilot Term begin once paid billing starts. Cloud infrastructure costs charged by your cloud provider in a BYOC deployment are yours, as described in the Terms of Service.

Early-access and beta features are provided as-is. We may change, limit, or withdraw them at any time. They are not covered by the Service Level Agreement, and support response targets do not apply to them. They may contain bugs. Do not rely on them for production-critical work without your own testing and review.

You will give us feedback on the Services as part of the pilot. We may use that feedback freely, on the same terms as the "Submissions" section of the Terms of Service. We are not obligated to act on any feedback you give us.

You get the support level of your chosen plan, as described on our pricing page. The Service Level Agreement applies to you only if your chosen plan is Custom, and never to early-access or beta features.

The pilot does not change how we handle your data. The Terms of Service and the Data Processing Agreement apply to Customer Data in the pilot exactly as they do to any other subscription, including export and deletion.

Each of us will keep the other's Confidential Information confidential and use it only for the pilot. Confidential Information includes our roadmap and unreleased features, and your non-public business information, but not information that is public, already known to the receiving party, independently developed, or received from a third party without restriction. This obligation lasts 3 years after the Pilot Term ends.

The "Customer Reference" section of the Terms of Service applies: we may use your company name and logo unless you opt out by email. We will only publish a case study about you under a separate, signed Case Study Consent.

The pilot discount is tied to that consent. If you revoke your Case Study Consent before the Pilot Term ends, you owe us the amount of the discount you received for the Pilot Term (for the Standard plan, $15,000 on the $50,000 list price), and the discount no longer applies to any later billing. We will invoice that amount, due within 30 days.

During the 14-day free trial, either of us may end the pilot at any time and you owe nothing. After the trial, the Pilot Term runs for the full 12 months and you cannot end it early. Fees already billed are not refunded, except as the Refund and Cancellation Policy says. We may end the pilot for a breach of the Acceptable Use Policy or for non-payment, as described in the Terms of Service.

When your Pilot Term ends, your subscription continues on your chosen plan at standard list rates (for the Standard plan, $50,000 per year), unless an Order Form or a written extension says otherwise. You can cancel at any time under our Refund and Cancellation Policy.

The warranty disclaimers and limitation of liability in the Terms of Service apply to the pilot. Early-access and beta features are provided as-is and are not covered by any warranty.

We may update these terms for future pilots. Changes will not apply to a Pilot Term already underway unless you agree to them.

Questions about the Pilot Program? Email evan.rosa@optimaflo.io.